VW Golf manuals

Volkswagen Golf Service & Repair Manual: Noises from shock absorbers

Shock absorbers are often replaced because of noises (rumbling, etc.) experienced by the customer. Inspections on the test rig and in the vehicle have shown that in approx. 70 % of these cases there is no case for complaint. The replacement was not justified.
In the case of complaints regarding rumbling or knocking noises please proceed as follows.
–  Carry out a road test with the customer - if possible on a dry, uneven road - to establish when, where and how the noises occur.
  Note
These noises are only very rarely caused by the shock absorbers.
   
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