Volkswagen Golf Owners Manual: Frequently asked questions
If you suspect that there is a fault in the vehicle or if your vehicle has been damaged, read and observe the following information before contacting a Volkswagen dealership or qualified workshop. You may also find useful information in the index under the headings Things to note or Checklist.
| Irregularity | Some possible causes | Possible solution |
|---|---|---|
| Engine does not start. | Vehicle battery is discharged. | – Jump start the engine . – Recharge the vehicle battery. |
| An incorrect vehicle key is being used. | Use a valid vehicle key. | |
| Fuel level is too low. | Fill the tank. | |
| Smoke is coming from the wing. | Auxiliary heater is running. | Switch off the auxiliary heater. |
| Supplementary fuel-powered heater is running. | No solution. | |
| Vehicle cannot be locked or unlocked with the vehicle key. | – Battery in vehicle key discharged. – Too far away from vehicle. – Buttons pressed outside the effective range. |
– Replace battery . – Move closer to the vehicle. – Synchronise vehicle key . – Unlock or lock vehicle manually. |
| Unusual noises. | Cold engine, brake support systems, ACC, electronic steering column lock, electronic parking brake, Auto Hold, auxiliary heater. | Refer to the index under entries for Noises. |
| Unusual handling. | Assist systems are active. | Refer to the index under entries for Assist systems. |
| Dual clutch gearbox DSG® is too hot. | Stop the vehicle immediately. | |
| The exterior mirrors move when unlocking. | Convenience settings are saved. | Correct convenience settings. |
| Front seats cannot be adjusted electrically. | Vehicle battery is discharged. | Recharge vehicle battery. |
| Fuse blown. | Check fuse and replace as necessary. | |
| The vehicle has no vehicle jack, spare wheel or breakdown set. | Equipment depends on type of vehicle. | No direct solutions possible as it depends on the equipment level. Contact a Volkswagen dealership if necessary . |
| Vehicle equipped with mobility tyres. | ||
| The interior monitoring system triggers a false alarm. | – Windows or electric panorama sliding/tilting roof
are open. – Item attached to the interior mirror is moving. – Mobile telephone vibrates in the vehicle. |
Remove any objects that could trigger a false alarm . |
| Functions are not working as described in the owner's manual. | Settings have been made in the Volkswagen information system. | Check and if necessary reset back to factory settings . |
| The road ahead is not lit up properly. | – Headlight has been adjusted for driving on the left
or on the right. – Headlight not adjusted correctly. – Bulbs have failed. – Dipped beam headlight not switched on. |
– Switch the headlights over for driving on the left
or right . – Adjust headlight range . – Change bulbs . – Switch the dipped beam headlights on. |
| Electrical consumers not working. | Low vehicle battery charge. | Recharge vehicle battery. |
| Low fuel level. | Fill the tank. | |
| Fuse blown. | Check fuse and replace as necessary. | |
| Fuel consumption is higher than indicated. | – Short distances driven. – Uneven acceleration. |
– Avoid driving short distances. – Think ahead when driving. – Accelerate evenly. |
| An electrical consumer is switched on. | Switch off all consumers that are not needed. | |
| Fault in engine management system. | Have the fault rectified. | |
| Tyre pressure too low. | Adjust the tyre pressure. | |
| Driving in hilly regions. | No direct solutions possible. | |
| Driving with a trailer or roof carrier. | – Check whether it is needed. – Remove when not needed. |
|
| Driving with a heavy load. | No direct solutions possible. | |
| Driving at high engine speed. | Select a high gear. |
Practical tips
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In an emergency
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